Frequently Asked Questions — HoneyHugs Sex Toys Canada

Ordering & Payment

Is it safe to buy sex toys online from HoneyHugs?

Absolutely. We use 256-bit SSL encryption for all transactions — the same security used by major banks. Your payment info is never stored on our servers.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and other major credit cards. All payments are processed securely through Shopify Payments.

Will "HoneyHugs" or "sex toys" appear on my credit card statement?

No. A generic company name will appear on your statement. Nobody will know what you purchased.

Shipping & Delivery

Is shipping discreet?

100%. Every order ships in a plain, unmarked box or envelope. No logos, no product names, no indication that it contains sex toys or adult products.

How much does shipping cost?

Free shipping on orders over $89 CAD. Standard shipping takes 5–8 business days. Expedited and express options are available at checkout.

Do you ship across all of Canada?

Yes — we ship sex toys to every province and territory in Canada, from British Columbia to Newfoundland.

Returns & Warranty

Can I return a sex toy?

For hygiene reasons, we cannot accept returns on opened intimate products. Unopened items in original packaging can be returned within 30 days. Defective products are covered by the manufacturer's warranty.

What if my product is defective?

Contact us with your order number and a description of the issue. We'll work with the manufacturer to resolve it quickly.

Products

Are your sex toys body-safe?

We prioritize body-safe materials. Most of our vibrators, dildos, and anal toys are made from medical-grade silicone, ABS plastic, or stainless steel. Check each product description for material details.

Do you carry [brand name]?

We carry 100+ brands including LELO, Womanizer, Satisfyer, We-Vibe, CalExotics, Pipedream, Doc Johnson, and many more. Use our search bar to find specific brands or products.